Website Forge News - Feb 15, 2009
February 15th, 2009 at 6:19 pm   starstarstarstarstar      

Website Forge News Topics:

 

-  Unprecedented FULL 12 Month Guarantee on Website Forge web sites!

-  Customer Service at it's Best!

-  Google struggles with SAAS solutions

-  Take full advantage of your SEO technology

-  A look at Dabble DB -- A great new web idea

 

Unprecedented FULL 12 Month Guarantee on Website Forge web sites!

Website Forge has long been the ONLY company to provide a real 30 day money back guarantee. 

 

The only company to survey their customers every 7 days during their project development. 

 

The only company to provide unlimited pages, products, and bandwith in a CUSTOM DESIGNED web site.  The only company that includes hundreds of thousands of dollars of improvements to it's clients every single year.... 

 

Once again we have gone over the top. 

 

We are so sure you will love your Website Forge web site we will back it up with a 12 month guarantee.  That's right.  If after ONE FULL YEAR you don't love your web site -- we will refund your entire purchase price!

 

No other web site company has the confidence in their company to offer such an amazing guarantee on their custom web site solutions... NOBODY!

 

 

Customer Service at it's Best!

 

I received a call Friday night from Dale Spenrath (CEO of www.posprocessing.com) around 7:00 PM asking me if Website Forge was having any techincal issues. 

 

I told him I was unaware of any problems.  Dale was already on the phone with the technical guys at Linkpoint to see why our mutual customer had called him with a card processing problem.

 

I hung up and a few minutes later Dale called me back on my cell phone and informed me that Linkpoint did, in fact, have some temporary problems and it would be resolved in a couple hours.  I was able to notify our clients so they could be aware of this issue.

 

When was the last time Henry Ford and Good Year's CEO called each other to work out a technical detail for their car owners?  I just call that "Customer Service at it's Best!".

 

Take full advantage of your SEO technology

 

I make it a point to run our clients through a few questions to make sure they are doing all they can to promote their online business.

 

1.  Have you enabled your "Google Sitemaps" feature in your web site yet?

 

2.  Have you exported your products (if any) to Google Base? (formerly called Froogle)?

 

3.  Have you spent time every day/week/month to improve your site copy with keyword rich content? 

 

4.  Have you considered rewriting your product descriptions to help prospective customers make the decision to purchase your product?

 

If you have answered NO to any of these questions.. Please reply here and we will have our team give you some specific actions so that you can get the most out of your web site...

 

Google struggles with SAAS solutions

 

I am a freshbooks.com customer and I ran across a couple good articles.  Recenly they posted a message about Google and some problems they have had supporting their SAAS (Software As A Service) products.  You will find the article interesting.

 

www.freshbooks.com/blog/2009/01/30/google-proves-saas-is-hard-even-for-big-guys/

 

A look at Dabble DB -- A great new web idea

 

If you are "show me the data" kind of person -- take a look at Dabble DB.  You can cut and paste any excel file data into a web page and create awesome drill down charts and graphs in minutes. 

 

I created dozens of charts from a bunch of my boring excel reports and it's a great concept.

 

Check it out at www.dabbledb.com

 

Thanks, Shane Merem

www.websiteforge.com

Web Design and E-commerce

Love it or get your money back!

Jon Scott says:
February 15th, 2009 at 7:04 pm   starstarstarstarstar      

Can you point me in the direction of Google the sitemaps feature? I may have it enabled but don't remember hearing about or seeing it. I need to check this.  Thank you,

 

Jon Scott

Brian says:
February 15th, 2009 at 7:15 pm   starstarstarstarstar      

This is a very bold move on Websiteforges part.

 

This move will separate the men from the boys as we say. 

 

Websiteforges 12 month money back guarantee for a purchase of an e-commerce site is a great value during these tough economic times and is a risk free e-commerce solution.

 

I hope that people really take the time and see what kind of real value you get by buying a websiteforge e-commerce solution. Lots of free upgrades and outstanding customer support. What more could you ask for?

 

I hope people reading this realize that websiteforges customer support is available 5 days a week during business hours and you can really get a hold of a real live human being to help you solve problems or improve your site with their fantastic support people. 

Stuart says:
February 15th, 2009 at 8:13 pm   starstarstarstarstar      
Shane,

Another example of why you guys are the best and I promote you to everyone who seems even remotely interested in doing anything with a web site!
Shane Merem says:
February 15th, 2009 at 9:33 pm   starstarstarstarstar      

Thanks everyone!

 

Jon Scott, I'm pretty sure Kevin already configured it for you.  I'll double check.

 

Thanks, Shane

www.websiteforge.com

Jamiel Chatien says:
February 16th, 2009 at 6:04 am   starstarstarstarstar      

 

Hello Shane,

 

I have my website with websiteforge for almost 2 years, and I believed in every message and post you sent to your members.

But sadly to say maybe i am the most unhappy person about your

team and so called project managers or tech support. due to the fact as

i tried hundred times to have them integrate my sites' payment page to paypal system and never done. even though i am suppose to have custom made turnkey fully from A to Z functional site with in 4 weeks.

My old site globalc.cc was very good I transferred that site from old hosting co. to yours and your team last all the pages and content in it.

the site globalcoc that I have to built from scratch and could not even be able to get help to integrate my payment into paypal.

 

 

PS: I admit that you have the very best online video training system

in the market.

 

 Best Regard

Jamiel Chatien

661-480-4434

Jamiel Chatien

Kevin Ledezma says:
February 16th, 2009 at 11:58 am   starstarstarstarstar      

Hi Jamiel,

 

I'm sorry to hear that you're unhappy with our Team.  I know your Project is still active in our system - but listed in Zero Response as we haven't heard from you in months.  Either way, we're more than willing to pick up where we left off.  If I remember correctly the issue wasn't trying to implement Paypal as our system is already configured to use Paypal -- you just needed to configure your Member Sign-up and or Ad Posting fees.

 

Jamiel, I don't know why you say you couldn't get help.  But if you hadn't received the latest messages in your Project - that would explain it.

 

BTW: We also received the msg sent to Support. I'll post that to the Project Team (in your Project Website) and someone will contact you to address this.

Thanks for the kind words concerning the Videos Jamiel.  Please keep an eye on that section.  We plan to be adding more updates soon.

 

Kevin Ledezma

888.558.2446 ext.203

Susan Prickett says:
February 16th, 2009 at 12:31 pm   starstarstarstarstar      

Below I have listed things I am interested in learning more about. I have recently been learning more about promoting my site through Google Adwords, and would like any suggestions about my site that could use improvement.

 

2. Have you exported your products (if any) to Google Base? (formerly called Froogle)?

3. Have you spent time every day/week/month to improve your site copy with keyword rich content?

4. Have you considered rewriting your product descriptions to help prospective customers make the decision to purchase your product?

 

Best Regards,

Susan Prickett

Terry says:
February 16th, 2009 at 12:52 pm   starstarstarstarstar      

Hi Susan.

 

2. Have you exported your products (if any) to Google Base? (formerly called Froogle)?

 

By signing up with Google Base at google.com, you will have the ability to export your product list then upload that list to Google Base. It is a great search engine tool. I will contact Kevin Gannon for you and let him know you would like some help with this.

 

3. Have you spent time every day/week/month to improve your site copy with keyword rich content?

This is another great search engine tool.  Keyword rich content simply means that the text on your site contains all the keywords someone would type into their search engine when looking for products or services that you and your competitors sell. This is another section of search engine optimization that Kevin can help you with.

 

4. Have you considered rewriting your product descriptions to help prospective customers make the decision to purchase your product?

 

Basically, you need to go over your product descriptions. Look for things that may confuse your customers. Look for ways you can reword things to be more appealing and more of an incentive to want to purchase the product. Does the description include enough information the customer will need to make an informed purchase? These are the types of things to look for.

John Casey says:
February 16th, 2009 at 3:29 pm   starstarstarstarstar      
Hi Shane

You guys are THE best, with constant upgrades and GREAT Live support for us "not too technified guys" out there. I can go to online support and get my questions answered and help with straight away.
My sales are way ahead of my 2007 sales(last full year of other Host) and it's only February.

BTW Shane, Thanks for the heads up about Linkpoint's tech problems this weekend which actually went into PM Saturday. Had I not had the heads up I would have lost an $1100 sale which was saved by my email to the customer explaining the tech errors with Linkpoint. He came back and placed the order the next day. I offered him a discount for the inconvenience to him.
Jon Scott says:
February 16th, 2009 at 6:43 pm   starstarstarstarstar      

To everyone that reads this : If you are having problems with your web-site and you are a member of Website Forge, the great people at website forge will not know you are having a problem if you do not tell them. I am proof of this. I thought they were keeping an eye on my progress, when in fact they have way to many clients to be able to provide that service, no company can. The single thing that seperates WF from the rest of the pact is if you let them know you are having troubles they will bend over backwards to help you get whatever you need or to help you with tech support or even point you to the right training or video. All you have to do is ask! Their response to my problems (many of which were caused by me not understanding or not doing what I was taught or told) is unpresidented. So ask questions, use online support, read the tutorials, email your team support person, take notes and if you forget something ask again this company is eager to help you prosper on the internet. Bottom line is it is your site, if your car was not working wouldn't you ask someone who knows about cars? Why is your car different than your web site, it isn't, you have to clean, repair, provide fuel and for may of us get help when needed to maintain the car. Your web site is very much the same. Frustration gets to us all [imagine being shane!] don't let it get in the way. ASK. The WF people do not forget you, they have always been there for me and I have a simple non-product based web-site.

 

I get no brownie points for writing this, but it is something we as clients of WF forget [maybe it's just us new people]. Hats off to every member of website forge's staff.

 

Yours truly, Jon Scott, trustee   www.trust-the-entertainer.com

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