IMPORTANT : USPS Freaked out -- FYI
June 1st, 2008 at 5:31 pm   starstarstarstarstar      

Today we received a few complaints that customers using USPS (US Postal Service) could not check out.

 

The error the customer received was "No Shipping Options Available".

 

After investigation we found that the USPS shipping API (web based shipping rating service hosted by the US Post Office) was having technical problems.

 

As far as we see this issue has been resolved by the Post Office.

 

Please let us know if you see any other issues.  We cannot do anything when this type of issue occurs because the error is on the side of the Post Office. 

 

The good news is -- this is a rare event.  Let's hope the USPS keeps up and running in the future.

 

Shane Merem

www.websiteforge.com

Laura Sherman says:
June 2nd, 2008 at 11:51 am   starstarstarstarstar      

Dear Shane,

 

My site has had issues just last week regarding inaccurate shipping rates (or so it seems). The rates just seem too low for the amount being shipped. I believe Terry from Live Chat started a ticket and we're looking into it directly with UPS on our end.

 

Please let me know if you think this relates to the issue posted?

 

Thank you,

Laura Sherman
Chief Marketing Officer
Chilling The Most Inc.
954-739-6803
laura.sherman@chillingthemost.com

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