Personalized communications can make a repeat customer;

Outside research from Narvar has revealed that the modern retailer needs to look carefully at the quality of the communications experience they are providing before and after the "buy button" is pressed.

"Customers Judge their online shopping experiences in large part based on how retailers communicate with them after they click the 'Buy' button.  And the more thoughtful, intuitive, and personalized the communications are, the better."

The study also found that millennials and baby boomers strongly believe that fast and direct communications about an order are the number one factors in securing their loyalty.

Key findings:

• Millennials are 20% less likely to contact a retailer via email than baby boomers and are five times more likely to use live chat on a website

• Fast and direct communications about an order are the number one factors in winning the loyalty of millennials and baby boomers - that's over things like retailers sharing recommendations and product reviews

• Millennials are the age group least likely to want to be contacted by a retailer over SMS

Did you know you can customize(personalize) your automated notifications about orders to your customers?

There are some really helpful variables listed in this help article that can help you personalize your communications with your clients.

In this help article, you can see how to customize the invoices and order related notices that your customers receive.  If you have not done this already I strongly recommend doing so.  It can mean the difference between a 1-time customer and a repeat customer!