Recovering declined orders

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March 4th, 2007 at 1:05 am

I have had a few customers tell me they routinely hunt for declined orders and contact the customer to assist them with their purchase. I am told that a high percentage of those sales are recovered.

Because of this fact, it was suggested that we allow you to optionally receive declined order notifications just like you would receive an approved order.

This optional feature was added in the most recent upgrade. Check it out and see if it's something that may help you recover otherwise lost sales.

Shane Merem
www.websiteforge.com
Web design and e-commerce

Posted in E-commerce, Payment Processing, Website Forge Upgrades by Shane Merem

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Brian says:

March 4th, 2007 at 5:52 pm

Edit

This feature for us will come in handy. I have about 90% save rate on declined orders. Now I do not need to check every 5 minutes to see what is going on or did i miss something.

paul says:

March 17th, 2007 at 10:04 pm

I've been doing it consistantly and save about 90% of the declines

admin says:

March 17th, 2007 at 10:25 pm

Thats awesome Paul. I hope more people take advantage of this feature!

Shane

Peggy says:

April 19th, 2007 at 4:19 pm

Edit

what do you mean by declined orders? Where do I find this feature on WSF?

Terry says:

April 19th, 2007 at 4:47 pm

Hi Peggy.

On the Order Settings page in your Ecommerce Module, check the box labeled "Send Notifications on Declined Orders". You will receive email notifications on any declined order.

admin says:

April 19th, 2007 at 8:46 pm

Hi Peggy. A "Declined Order" is when a customer attempts to purchase from you and their credit card is declined for one reason or another. If it's declined -- I am told that up to 90% of these can be converted to an approved sale.

Shane Merem