FAQ's

 

 

Do you have a help file or manual?

 

What kind of support is provided?.

 

Do you provide phone support?

 

What will my customized web site look like?

 

How does your 30 Day Money Back Guarantee work?                              

 

What about my domain name?                                                                    

Do you have a help file or manual? 

 

Yes we do. Please click the following link CLICK HERE

 

We also have a Video Tutorial Index with video's of the back-end and how everything works. Please click the following link CLICK HERE

 

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What kind of support is provided? 

 

Your first step is always our LIVE SUPPORT for any of your questions. LIVE SUPPORT is instant chat support that will put you in direct contact with our support staff. LIVE SUPPORT will direct your question to the TECHNICAL SUPPORT Team if they can not resolve the issue immediately. During non-support hours, please fill out our TECHNICAL SUPPORT TICKET.  

 

Once contacted -- Our support staff will chat, call or e-mail you depending on the situation and your preferred method of contact.

 

We also provide an Online Help File that will answer any of your general questions that you may have. Please click the following link CLICK HERE.

 

In addition, we also have a Video Tutorial Index with video's of the back-end and how everything works. Please click the following link CLICK HERE.

 

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Do you provide phone support? 

 

Yes. We provide unlimited phone and e-mail support to all customers. To obtain phone support, first use LIVE SUPPORT to contact a support person. Then provide your phone number to the LIVE SUPPORT person. Our support representatives will then call you if needed..

 

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What will my customized web site look like? 

 

We can create a very custom design just for you. CLICK HERE to take a look at some sites we have created for our customers.

 

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How does your 30 Day Money Back Guarantee work? 

 

It's easy. Within 30 days of your purchase you can request a full refund for any reason. After 30 days you are not entitled to a refund for services already rendered. This gives you 30 days to talk to our team, check out the system and give it a test drive. Contact us at (888) 558-2446 for details.

 

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What about my domain name? 

 

We will purchase a domain name for you, if you do not have a domain already that you would like to use!  If you do have a domain name, you can transfer your existing domain name to your new WebsiteForge.com site or point the domain to our servers.

 

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